About

Who are we?

Tito is a small, self-funded company, founded by Paul and Doc, headquartered and located in the heart of Dublin, Ireland. Over the last 5 years we have built a successful platform for event organisers to sell and manage their tickets online.

But we’re just getting started.

What do we care about?

Our families.

Our team.

Our customers.

Our product.

Inclusivity.

Integrity.

Building a meaningful and fulfilling working environment, and being the kind of company that we would want to be a part of.

Doing the right thing, and having opinions about how subtle software decisions can solve real problems. We know that hard problems can’t be solved overnight, but we care about trending toward our ideals, step by step.

What don’t we care about?

Exponential growth. Gentle and organic is just fine.

Hyperscaling. Sustainability is our jam.

Meaningless engagement. We build and design to delight our customers, not entrap them.

A metrics-only approach. Numbers are good but they aren’t everything.

Ninjas, rockstars, or fantastic beasts. We prefer humans and humility.

Keeping you working while you should be enjoying yourself. Seriously.

The three things that guide us

  1. Putting experience first for employees, our customers, and their customers
  2. Building a product that helps our customers to be better at what they do
  3. Providing responsive, personal customer support

Opportunities

Customer Experience Lead

Pssssst… TBH we’re not big into titles ¯\_(ツ)_/¯

Who are we looking for?

We’re looking for someone to own Tito’s customer experience. This is a big role that very much speaks to who we are as a company. It will involve wearing a number of hats, and being involved with pretty much every aspect of the business.

Ideally we’d like you to be working along side us in our Dublin office, but we are remote-friendly and happy to discuss options.

Full disclosure: we want to be proactive about being a role model for tackling the problem in diversity in tech. While this position is open to all, we actively encourage people of colour, and in particular women, to apply. We’re building a small team of advisors to ensure that we create a modern, safe, inclusive workplace for everyone.

What will you be doing?

Our customer experience lead will be responsible for the happiness of our customers. Philosophically, it starts with the same care we have and gratitude we feel about each and every customer. Empathy is the name of the game here: knowing how to identify our customer’s motivation and perspective, and not just reacting to problems. Pragmatically, it will involve being involved in the whole of the customer’s journey: a little marketing, a little sales. Chatting regularly with customers, and ensuring our user experience, feature set and user interfaces meet their needs.

Initially we will bring you up to speed on the product, our customers and our exciting plans for the future. We’re a big fan of dog fooding so we may ask you to run a small event using Tito.

As background you’ll also spend a fair bit of time working with other members of the team on customer support. The co-founders spend a good chunk of time every day responding to support questions and it’s the best way to see where the pain points are.

Armed with this information you’ll be encouraged to expand into user research and influence the design of the product: its user interface and its user experience.

Over time, and in line with our growth you’ll build your own customer experience team.

Sound like fun? Let’s talk.

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